Risk management is well-established concept in financial industry. However, it is still unknown to the zakat sector. None of zakat institution globally has implemented risk management in its operation, although zakat institution may face risk that can jeopardize zakat operation. For example, ineffective muzakki complaint management may reduce muzakki’s trust to zakat institution, and hence, the institution may lose its collected zakat fund. This is an example of risk faced zakat institution that needs to be mitigated and solved.